FAQ’s
Our FAQ page is designed to provide quick answers to commonly asked questions about our facilities, programs and services. See below for information and answers to frequently requested information.
Frequently Asked Questions
How much does treatment cost?
Core funding is provided to the organization by Fraser Health but clients are charged a service fee. Please call the information desk to inquire about costs. In some cases a subsidy may be available.
Applicants wishing to be admitted who are clients of the Ministry of Social Development must have an “open” file with that ministry prior to admission.
If the applicant’s treatment is to be paid by their employer or insurance company written confirmation of payment from their employer or insurance company must be received by the organization prior to admission.
Self-paying clients must present a certified cheque, cash, Visa or Mastercard prior to admission.
How soon will I get in after I apply?
Once an application is received it is reviewed as soon as possible by the clinical team to determine suitability for the program. The process will be delayed if all the information is not supplied. Admission is determined by bed availability.
What is the policy regarding prescription and non-prescription medication
Only those medications prescribed by the organization’s House Physicians may be taken while a resident. Do not bring any prescription or over-the-counter medications, vitamins, supplements or outside food to Kinghaven. If you do these items will be collected at admission and returned you upon program completion. Kinghaven does not cover the costs of prescription medications. Please ensure that you have secured coverage for these medications prior to admission.
How much spending money will I need while a resident?
Kinghaven residents require money to do their own laundry.
Can I bring my car or other mode of transportation (Bike, roller blades)?
No, clients are not allowed to have personal vehicles, bicycles or roller blades while in treatment and there is nowhere to store them on the property.
What are the visiting hours?
Clients may have visitors Saturday, Sunday and Holidays from 1:00pm to 4:00pm. Visitor’s are not permitted to stay for dinner.
What recreation is available?
Clients have access to a small weight room. Once a client is granted a pass on the weekend they can access the 2 recreation centres in Abbotsford at their own expense. Clients are not supported to bring their own personal work-out equipment to the centre.
Once eligible, clients can go on walking club with other clients during designated times.
Can I make or recieve phone calls or send letters?
There is a landline available to clients 24/7 at Kinghaven. Cell phones are allowed but withheld for the first two weeks. Mail can be given to our intake staff daily to be mailed and any mail sent to a client will be given to them as it is received.
Do I need to attend program every day?
Yes. You are expected to take part in all aspect of the program during your entire stay.
What personal items should I bring?
Please refer to the referral package under “Apply Now” for a list of items to bring and not to bring. Any items on the “not to bring” list will be collected and not returned until program completion. Clients are permitted to have no more than two bags of personal effects.
Will Kinghaven find me a place to live following treatment?
No, Kinghaven does not have the resources to find housing for its commencing clients. It is strongly suggested that clients make every effort to secure safe housing prior to leaving treatment. Staff will provide them with a list of Second Stage Housing approved by Fraser Health Authority.
“The Employment Readiness Program is a very, very helpful program giving much benefit and incite to those looking to back to work and for those that are uncertain of what they want to do or what is actually out there for them. I now have the employment direction, which will eventually be a career. Thank you.” SH
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